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Privacy Policy
Last updated: May 2026
1. Introduction
Prime Axis Labs LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.primeaxislabs.com. By using our Website, you consent to the practices described in this Privacy Policy. If you disagree with these practices, please do not use our Website.
2. Information We Collect
We collect the following types of information: 2.1 Personal Information Information that you voluntarily provide when creating an account, making a purchase, or contacting us — including your full name, email address, phone number, shipping and billing address, and payment information. Payment information is processed securely by third-party payment processors and we never store full card numbers. 2.2 Non-Personal Information We may automatically collect non-personal information such as your IP address, browser type, operating system, referring sources, and site usage data through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect to: • Process and fulfill your orders • Communicate about your orders and account • Send service-related or promotional emails (with your consent) • Comply with legal obligations • Improve our Website and products • Detect and prevent fraud
5. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment processing, and restricted access controls. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information: • Access — Request a copy of your personal data • Correction — Request correction of inaccurate information • Deletion — Request deletion of your personal information • Opt-out — Opt out of promotional email communications • Portability — Request your data in a portable format To exercise these rights, contact us at orders@primeaxislabs.com. We may require verification of your identity before processing your request.
8. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Website is not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with the "Last Updated" date. Your continued use of the Website after changes constitutes your acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy or our privacy practices: Prime Axis Labs LLC Houston, Texas Email: orders@primeaxislabs.com Phone: (832) 407-7239